Vendeur tatoué, chaine un peu trop visible, la tenue adéquate d’un vendeur en boutique de bijoux. Appelez-moi le Directeur - En-Contact Appelez-moi le directeur ...

In its latest barometer, released yesterday for the SP2C, E/Y forgot Accenture, a long-established player active in BPO. And Swad...Accenture, which is taking over BNP's activities in Belgium, in a ...

A memorable visitor experience near Avignon. In Rochefort du Gard, the Bourdenet family and Jérôme offer silence and monk-like rooms. Reservations are not possible on Airbnb.

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

Ex-cheminot à la SNCF, José Da Silva, le découvreur de Césaria Evora, vend son label à Sony Music France ...

Les chocs acoustiques sont l'amiante des centres d'appels, des call-centers, entendait on dans les années 2010. Les plateaux de la BNP, de Fidelia Assistance ont été touchés, tout comme ceux de CCA ...

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Nidal Afid and Didier Rus, key agents at Intelcia, during the deal with Accor.

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Since 1991, the visitor advisor has answered and memorised the answers she has given to over a million tourists. She has one conviction: ‘in Paris, tourists and visitors don't have to look for us’.

GITEX Africa 2025 is a good opportunity to test the customer and traveller experience in Morocco and its airports.