We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

2024 was a big year for customer experience enhancements on behalf of Verizon’s customers. Verizon launched an entirely new customer experience organization designed to address customer pain ...

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Now, more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is on the same page. ... Automating AI in Customer Experience to Power Self-Healing Devices.

AI-powered RCS Messaging Platform delivers interactive, conversational fan experience across Verizon, T-Mobile and AT&T networks ; Strategic partnership represents the first time a business has ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

Hans E. Vestberg, Chairman & CEO, reported "strong second quarter" performance, highlighting that "wireless service revenue of $20.9 billion" was up 2.2% year-over-year and adjusted EBITDA reached $12 ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part ...