NEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon is on a growth trajectory despite the increased customer churn. Total wireless service revenue was up 2.7% year over year to $20.8 billion in first quarter 2025, according to a Verizon ...

Investing.com -- Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a surge ...

Also taps former Walmart executive Dory Butler to lead work across consumer channelsNEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part ...

Now, more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is on the same page. ... Automating AI in Customer Experience to Power Self-Healing Devices.

The future of AI agents in customer experience. How will AI agents impact CX in the near future? Mo Cherif, senior director of generative AI at Sitecore, recommends rethinking the experience entirely.

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Verizon Communications, Inc. - GlobeNewswire - Tue Jun 24, 5:30AM CDT ...

Verizon unveils AI-powered customer overhaul ’Project 624’ ...