We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

2024 was a big year for customer experience enhancements on behalf of Verizon’s customers. Verizon launched an entirely new customer experience organization designed to address customer pain ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Now, more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is on the same page. ... Automating AI in Customer Experience to Power Self-Healing Devices.

Key Points Verizon shares got a lift after the company offered an upbeat outlook.The company's broadband business is doing well, and it should get a boost next year when it closes its acquisition of ...

Verizon Communications (NYSE: VZ) stock gained on Monday after the company reported better-than-expected second-quarter ...

Hans E. Vestberg, Chairman & CEO, reported "strong second quarter" performance, highlighting that "wireless service revenue of $20.9 billion" was up 2.2% year-over-year and adjusted EBITDA reached $12 ...